bdoko's Privacy Policy and the Protection of Your Information

Introduction

bdoko is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy document describes how bdoko collects your personal information, how it is used, and how it is kept secure.

By using our platform, you are considered to have given your consent to the terms of this policy. We may update this policy from time to time — in the event of any changes, we will notify you accordingly.

1. What Information We Collect

We collect various types of information when you register and use services on bdoko. This information helps us provide you with the best service and ensure a safe environment.

1.1 Personal Identification Information

• Full name and date of birth (for age verification)
• Email address and username
• National ID or passport number (for identity verification)
• Current address

1.2 Financial Information

• bKash, Nagad, or Rocket account number (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Technical and Usage Information

• IP address and device information
• Browser type and operating system
• Session logs and gameplay history
• Information collected from cookies and similar tracking technologies

2. Purpose of Data Collection

bdoko never collects information without reason or unnecessarily. We use your information for the following specific purposes:

• Account Creation and Management: Verifying your identity to ensure secure account management.
• Age Verification: Ensuring that only users aged 21 or above are able to use the platform.
• Processing Financial Transactions: Completing deposit and withdrawal requests and preventing fraud.
• Customer Support: Providing assistance via 24/7 live chat and email.
• Platform Improvement: Analysing data to enhance the user experience.
• Responsible Gaming: Monitoring unusual gaming behaviour and providing assistance where needed.
• Legal Compliance: Adhering to applicable laws and regulations.

3. Data Sharing and Disclosure

bdoko does not sell your personal information to any third party. However, information may be shared with specific partners in certain circumstances:

3.1 Service Provider Partners

Necessary information may be shared with trusted partners for payment processing, technical support, and gaming software operations. These partners operate under strict confidentiality agreements and may only use the information for the defined purpose.

3.2 Legal Requirements

Information may be provided to authorities in response to court orders, government directives, or legal obligations. In such cases, we will notify you in advance where possible.

3.3 Fraud Prevention

Relevant information may be shared with security service providers to ensure platform safety and prevent fraudulent activity.

4. Data Security Measures

bdoko follows industry-standard technologies and practices to keep your information secure. Our security framework includes the following:

• SSL Encryption: All communications on the platform are encrypted using SSL/TLS technology, keeping data transmission completely secure.
• Password Hashing: Your password is never stored in plain text — strong hashing algorithms are used.
• Access Control: Only authorised staff have access to specific data, and all access is logged and recorded.
• Regular Security Audits: Platform security vulnerabilities are regularly tested and resolved.
• Data Backup: Your information is regularly backed up on secure servers.

5. Cookie Policy

bdoko uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the core functions of the platform — such as maintaining login sessions and ensuring security. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings, so you do not have to set them up again each time.

5.3 Analytics Cookies

Analytics cookies are used to understand how the platform is being used and to improve the service. This information is completely anonymous.

You can disable cookies other than essential ones through your browser settings. However, this may limit some features of the platform.

6. Data Retention Period

bdoko retains your information only for as long as necessary. The retention period is determined according to the following policy:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, necessary information may be retained for a defined period to meet legal obligations.
• Financial Transaction Records: Transaction data is retained for a defined period in accordance with financial regulatory requirements.
• Technical Logs: System logs are retained for a short period for security review purposes.

Once the required retention period has ended, your information is securely deleted or anonymised.

7. Your Rights

As a user of the bdoko platform, you have the following rights regarding your own information:

7.1 Right to Access

You may request to know what information we hold about you. We will provide that information to you as quickly as possible.

7.2 Right to Rectification

If you believe that any information stored about you is inaccurate or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

7.4 Right to Object

You may object to the processing of your information for specific purposes. In particular, you may opt out of marketing communications at any time with immediate effect.

7.5 Right to Data Portability

You may request to receive your information in a structured, commonly usable format.

8. Protection of Minors' Information

bdoko is operated exclusively for users aged 21 and above. We do not intentionally collect information from anyone under the age of 21.

If we become aware that a minor has opened an account, we will immediately close that account and delete all associated information. Age verification at the time of registration is our priority process.

9. Third-Party Links and Services

The bdoko platform occasionally uses third-party services (such as payment gateways). These services have their own privacy policies and we do not control how they handle information.

When transacting through bKash, Nagad, or Rocket, the privacy policy of that platform will apply. We only share the information necessary to complete the transaction with these services.

10. Policy Changes and Updates

bdoko reserves the right to change or update this privacy policy as needed. In the event of significant changes:

• You will be notified by email before the changes take effect.
• A clear notice will be displayed on the platform.
• The "Last Updated" date of the revised policy will be noted on this page.

If you continue to use the platform after the changes, you will be considered to have consented to the new policy. If you have any questions about changes to the policy, please contact us.

11. International Data Transfers

bdoko uses server infrastructure that meets international standards. Your information may be stored on servers outside Bangladesh. In such cases, we ensure that:

• Data transfers are carried out using fully encrypted methods.
• Data stored abroad is protected with the same standard of security measures.
• Only necessary information is transferred.